Weight loss program

When it comes to weight loss, trust the Friendlies Weight Loss Program.

It seems there’s a new weight loss product launched every week, which makes finding one you can trust a challenge. That’s why we’ve partnered with Impromy to deliver a program that’s proven to deliver sustainable results^.

Weight loss program

A free 15-minute consultation with a pharmacist to see if the program is right for you.

Weight loss information


The program was developed in collaboration with, and clinically tested by the CSIRO, Australia’s national scientific research agency – so you can be confident it’s safe, nutritious and effective^. The program aims to improve overall health by helping you drop excess weight. Losing this weight can lead to a reduction in cholesterol, blood pressure and sugar levels. Participants often report a reduction in their dependence on medication for these conditions too!


Get going with our exclusive $99 starter pack. The pack includes your lifetime Impromy membership, 14 meal replacement shakes (your choice of popular or assorted flavour packs) and a shaker. Or you can purchase the membership pack on its own for $49.95.

If you’re an eligible HBF member, you can instantly claim up to 80% of the starter pack, depending on your level of cover*.

Plus, Friendlies and HBF members get 15% off ongoing meal replacements


The Friendlies Weight Loss Program in collaboration with Impromy focuses on improving health through weight loss and good nutrition. The program uses a combination of great tasting meal replacements, high protein meals and ongoing support from your Friendlies pharmacy team, to help you lose and manage your weight.

  1. Book a private consultation with your pharmacist to see if the program is right for you
  2. Your pharmacist will then carry out a health review to help track your progress on the program
  3. Your individual eating plan is provided – a combination of great tasting meal replacements and whole foods, with sensible snack options tailored to your needs and lifestyle
  4. We’ll show you how to set up your personalised app
  5. Book your next consultation with your pharmacist and start your weight loss journey


How do I know if I am eligible for the program?

You can book a free 15 minute consultation with your Friendlies who will provide you with an overview of the program and also determine if you are eligible. To be eligible you must:

Be 18 years or over

Not currently pregnant or breastfeeding

What does the Impromy membership include?

Your membership pack includes lifetime membership, the Simply Well recipe book – incorporating high protein recipes for successful weight loss, a get started guide, membership card, smartphone app access and an initial health review report. Your membership also includes all consultations and ongoing, regular health reviews at the pharmacy.

What if I’m already an Impromy member at a different pharmacy?

Yes, if you’re already an Impromy member you can transfer to Friendlies at no cost, To transfer, book a free consultation or visit us in-store.

How much weight can I expect to lose?

On average, participants lose 1.8kgs in their first week and 1 in 4 lost 10% or more of their body weight over 12 weeks^. What’s more, the simple program and the support you get from Friendlies make you more likely to succeed.

Can the the Weight Loss Program help reduce my blood pressure and cholesterol?

Yes. Weight loss and a healthy eating plan should contribute to reducing these health risk factors.

Is exercise required as part of the program?

No, although we do encourage you to exercise as part of maintaining a healthy lifestyle. You will still lose weight even if you choose not to do any exercise., however clients can usually expect to see improved weight loss results and other health benefits if regular physical activity is added.

Are meal replacements healthy?

Yes, the Impromy meal replacement shakes, soups and bars have been scientifically formulated to provide a proven nutritional balance of proteins, fats, carbohydrates and dietary fibres. They are also compliant with the Australian and New Zealand Food Standards Code (FSANZ) and made using only the highest quality ingredients. Best of all, they taste great!

How many Meal Replacements will be incorporated into my tailored Meal Plan?

The program is personalised to your age, weight, height and gender so you get the correct amount of energy to lose weight safely. This means some people are on 2 shakes or soups a day, others up to 4. As you progress through the program and lose weight, your program and meal plan will be reassessed and adjusted accordingly.

Can I replace all of my meals to get faster weight loss?

We don’t recommend replacing all your food with meal replacement products. The program is designed to provide long-term weight management. Eating normal foods is an important part of losing and maintaining weight over a longer period of time.

How often do I need to visit my local pharmacy?

After your initial consultation, you will return and meet with your pharmacist at one, three, six and twelve months. We also encourage you to visit your pharmacy weekly for a health review to check on your progress. This usually takes 10 minutes. Data shows that customers who visit the pharmacy more regularly see far better results than those who visit infrequently.

Is it OK to drink alcohol or coffee on the program?

Alcohol is OK on the program in moderation during certain phases. Coffee can be enjoyed but if you have milk in your coffee this will count towards your daily protein intake. Read the program guide or talk to your pharmacist for more information.

Is it OK to use the program when pregnant?

The Impromy programs is not recommended when you are pregnant or breastfeeding, as the meal plans may not contain enough nutrients to support the needs of both mum and baby. Seek advice from your Pharmacist before enrolling.

HBF Member Benefits

If you're an HBF member with one of the following products, you could receive up to 80% back on our Weight Loss Program. Percentage back depends on your product and annual maximum.

  • Ultimate Package
  • Prime Health Package
  • Standard Extras
  • Smart Saver Twin Pack
  • Flexi Extras (if selected)
  • Top Extras  
  • Saver Flexi Extras (if selected)
  • Basic Extras
  • Premium Extras Mid

Not sure if you're covered? Visit myHBF, or call HBF on 133 423. HBF health members also enjoy a range of benefits at Friendlies pharmacies, find out more.


^Individual results may vary.

*Percentage back depends on your product and annual maximum. Service eligibility applies. Excludes meal replacements and trial pack.

#The terms and conditions for this program will be presented in-store and you will be required to read and accept these prior to commencing the program.